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I’ve never felt more stressed about a purchase in my life! Picking a new style for our home’s exterior…easy. Selecting the perfect white paint color…done in a matter of minutes. But finding a quality sofa online that stands the test of time…STRESSFUL! Our previous sofa was the cheapest I could find at the time and the seams were clearly tired and ready to rip. After much convincing, Chris and I agreed to look for a new sofa which commenced my many hours of research. What brands are known for quality craftsmanship? What fabric will withstand daily use, dogs, and occasional spills? What price point is worth the investment? What cushions will retain their shape over time?
You guys even chimed in with your own brand experiences on Instagram and after months…yes months…of research I learned four things 1) Sofa prices have increased dramatically over the past 4 years. Maybe even doubled? 2) There is almost no such thing as “ready to ship” sofas anymore. Everything is custom made. 3) Lead times are no joke. 18-20 weeks is becoming a new normal. And 4) Reviews on social media clarify a lot about the quality of products.
We landed on what I like to call the happy medium of sofa companies – pristine quality, high end (but doable prices), quality fabrics, excellent customer service, and reasonable wait times – introducing Maiden Home. We’ve had our Maiden Home sofa for 9 weeks now and I wanted to test it for a while before writing this review.
In summary, would I buy this sofa again? Absolutely! But let me back track to share a full review of the research, ordering process, and product testing.
PICKING A BRAND + SOCIAL MEDIA REVIEWS
While looking for sofa brands, I took into consideration the customization options they offered, the type of performance fabrics they offered (I’ll get into this in a minute), fabric colors, customer reviews, and sofa style of course. I narrowed it down to my top two brands and I *thought* I had made a decision until I checked reviews on Instagram. Let me tell you…the people on Instagram did not hold back! One particular brand (which I won’t name) unfortunately had a lot of negative reviews in their comments relating to customer service and delivery delays. Maiden Home on the other hand had dozens upon dozens of happy customers on Instagram raving about the quality, lead time, and excellent customer service (which I can vouch for that!). That’s ultimately what made me choose Maiden Home – I couldn’t overlook their endless 5 star reviews!
Online sofa shopping could not be done without fabric swatches! I can’t tell you how many free samples I ordered from ALL the sofa companies! It got laughable how many kept coming in the mail. Of all the swatches I received, Maiden Home’s free swatches impressed me the most. Simple things like ensuring the edges of the swatches weren’t fraying, beautiful packaging, and detailed information for each fabric was the attention to detail that drew me in.
SELECTING THE SOFA
My biggest concern with buying a higher end sofa was selecting a style that felt timeless. I knew the simpler I went, the more likely we are to still love it 8 years down the road so we landed on The Warren. It has classic straight lines with a very transitional shape. I would happily put it in a casual basement AND a formal living room. Its’ relaxed but classic shape can work in any number of home styles.
PICKING A DURABLE FABRIC
Given that our previous sofa was ripping at the seams, I was particular about the quality of the fabric we chose. I wanted a neutral color that felt light but wasn’t white. And because we were getting a light fabric, I NEEDED a performance fabric that wouldn’t stain easily. So I looked for fabrics that were finished with Crypton Home (which is known for resisting stains and spills).
After some additional help from their design experts (which was so nice to be able to email them with all my questions), we landed on Performance Chenille fabric in the color “Buff”. It’s a “soft, two-tone weave with a subtle luster. It’s finished with Crypton Home for resistance to stains and spills,” it’s liquid resistant, doesn’t pill, and can easily be spot cleaned with just soap and water. We haven’t had to test the stain resistance yet (thankfully!), but we have had a couple dirty paw marks which have cleaned up easily with just a wet rag.
Fast forward a couple months to when we received the sofa and it honestly was a little lighter than I was expecting which made me thankful we didn’t go with the lighter fabric options we were debating between. Regardless, “Buff” is a perfect light but not white fabric color and I’m so happy we went with it. And now we know for future reference that light fabrics look even lighter in person.
CUSHIONS THAT LAST
I was adamant about selecting a sofa with cushions that would retain their shape while also having a relaxed sit. As much as a down alternative cushion sounded dreamy, I knew I didn’t want to fluff the cushions back to their original shape after every use. Instead I went for “a highly resilient Ultracel core that’s wrapped in microfiber” making it a low maintenance yet relaxed cushion.
The main reason I waited 9 weeks to write this review was because I wanted to test the cushions to see if they retain their shape. The design expert informed me this cushion would require little to no maintenance and I somewhat agree. Since it’s considered a medium relaxed sofa, there is still some maintenance involved. Namely wiping my hands over the seat cushions to minimize ripples in the fabric and flipping the cushions every couple of weeks to ensure even wear. We’re seeing some temporary wrinkles in the back cushions but flipping the cushions periodically makes them look brand new again so I’m really happy about that! If you’re concerned about wrinkles and ripples in the fabric, a firmer cushion is probably your best bet for not showing signs of use.
If we wanted a sofa that would last, we were going to need to think of this purchase as an investment. We learned first hand that it’s better to pay more for pieces that will last than pay less for pieces that will need to be replaced sooner. The lower end sofas we looked at were still around $1,200 (this is what I mean about sofa prices increasing! Low end sofas used to be $400-$800 several years ago.) and high end sofas were anywhere from $4,000-$10,000. That being said, we didn’t have $4,000+ to put towards a couch so we landed in the middle of that range. Keep in mind that sofas generally have a base rate which can increase depending on the customization options and fabric you select.
BUILD PROCESS + LEAD TIME + SHIPPING
After placing the order, I received several status update emails of the build process from construction, cut and sew, upholstery, to final inspection. To some this may be unnecessary but I thoroughly enjoyed getting notices when my sofa reached the next phase of the build process.
Our sofa came with free white glove delivery and it shipped out within the expected 8-10 week lead time. Especially with Covid delays, I was really impressed that they stayed on schedule. The delivery didn’t run quite as smoothly unfortunately. We knew that delivery could take 2-3 weeks itself, but unfortunately it was a little over 4 weeks. This delay had nothing to do with Maiden Home however; in fact Maiden Home went above and beyond to notify us of updates on behalf of the delivery company when the delivery crew wasn’t keeping us updated. (That’s excellent customer service!)
My initial reaction was that the sofa was deeper than I expected. I measured probably 10 times, but things tend to feel different in real life than they do with just a tape measurer. Turns out our previous sofa was shallower than a standard sofa which explains why this one felt so big. I actually like how deep it is for comfort and after using it for 9 weeks it doesn’t feel as bulky in our small living room.
So would we order from Maiden Home again? Yes, and we plan to when the times comes for a second sofa. Their durable fabrics, exceptional customer service (did I mention the founder hand wrote me a letter to thank me for my purchase!?), durable materials, and overall positive experience gives me no reason not to shop from Maiden Home again!
I hope this review helps you in your sofa shopping endeavor! 🙂
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